Privacy Notice

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Data protection laws changed in the UK and Europe in May 2018. This means that we need to inform all our website customers about the information we gain from their visits to sassyandlolla.com and collect from their shopping experience.

We also need permission to keep sending our customers news and updates about the great offers and products that are available from Sassy & Lolla Ltd and this is acknowledged through their acceptance to 'receive marketing' in the final parts of the checkout process.

 

Here's how we handle your data ....

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Information We Collect

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Sassy & Lolla Ltd recognise that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice.  As a low tech family business we do not collect lots of data about your relationship with Sassy & Lolla Ltd, but we do collect cookies for customer visits to our website and names, telephone numbers, email addresses and physical addresses in order to be able to deliver the orders we receive. This data is stored digitally and is only accessible by our staff for order delivery purposes.

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In order to process payments via our website your credit or debit card details will be submitted to a payment processing service. This may be Paypal or another reputable payment processor. We do not store your card details on our system internally and our payment processors comply with all laws both national and international regarding data storage.

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We have a strict privacy policy and your name, email address and other details will NOT be given to a third party outside of Sassy & Lolla Ltd.

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Use of Your Information

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All information collected by us is done so for order processing and for promotional reasons and all promotional material sent from us will provide customers with notice of their ability to opt-out of Sassy & Lolla Ltd's promotional activities.

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We will always honour our customers’ requests not to receive e-mail, mail, telephone or other solicitations from Sassy & Lolla Ltd.

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Data Protection

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When you use Sassy & Lolla Ltd you trust us with your information. This privacy policy is meant to help you understand what data we collect, why we collect it and what we do with it.

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Information that we collect

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We need to ask for and store your personal information for the legitimate intent to fulfil our obligation of sending you communication about your transactions on our website. Your information is retained in our system until you ask for its deletion, or, we find it irrelevant for the purpose of this application. We collect information to provide better services to our users. For example; many of our services require personal information, such as your name, email address or telephone number to store with your account. For more information about how you can access, manage or delete information associated with your account, contact us via email or telephone (07791807901).

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How we use information that we collect

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We use the information we collect from our services to provide, maintain, protect and improve them, and to ensure you are getting the best from us. We may use your data to contact you with new products and offers we provide, however there is always the option to opt-out by contacting us. We do not share or sell any of the information with unrelated third parties and we will ask for your consent before using your information for any other purpose. Following is a list of purpose for which your personal information will be used:

• We will send you information about your orders and deliveries

• We will send you information on our products, discounts and promotions

If at any time you change your mind you can easily unsubscribe from our list. Our emails will always include an unsubscribe option.

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Use of cookies

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This site uses cookies to identify your preferences and to help with the security of your shopping basket. No personal information is available to us from the use of cookies. (a cookies is a tiny text file stored on your computer). You can delete cookies that are stored on your computer by visiting your history folders.

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Reporting Security Issues

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Sassy & Lolla Ltd takes information security seriously. We use industry standard hosting platforms for all our web and payment platforms and those services comply with the latest rules and regulations regarding data security. However, we do appreciate your efforts to responsibly disclose your findings and will make every effort to acknowledge your contributions.

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To report a security issue, email hello@sassyandlolla.com and include the words “DATA SECURITY” in the subject line.

The Sassy & Lolla team will send a response indicating the next steps in handling your report. After the initial reply to your report, the security team will keep you informed of the progress towards a fix and full announcement and may ask for additional information or guidance.

You can also report a website error through hello@sassyandlolla.com please include the URL of the page you were on with detail description of your actions to help us reproduce the issue.